Case studies
Performance assessment: IT PMO
Facts Results The assessment was concluded with following recommendations What was at stake? The IT Management of the company wanted deeper understanding of the work done by their Project and…
IT Support team transformation
Facts Results What was at stake? The IT Management of the company wanted deeper understanding of the work done by their technology services teams and help them identify opportunities for…
Significant capacity release: Insurance
Facts Results What was at stake? The company needed to significantly increase the capacity of its Centralised Operations Team, which handles centralised back-office administration for all insurance policy processing. What…
Operational Excellence for Future Expansion: Large Health Organisation
Facts Results What was at stake? In 2016, the client embarked on a digital transformation programme to improve their digital presence and their online service delivery. Prior to that, their…
Lean Transformation at KTL
KILLARNEY TELECOM LIMITED (KTL) When KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and standardise most…
Lean Operations: Global Banking
Facts Results What was at stake? The client, an Irish subsidiary of a foreign bank, needed staff and cost reduction in order to keep their doors open. The requirement was…
Laying Lean Foundations for Serious Growth
Interview With Wendy Hamilton – SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the…
40% Productivity Improvement: Public Sector
GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed our…