What is the Service Excellence Network?
A new network sharing best practice for organisations that run on people, such as financial services firms, healthcare providers, life sciences companies, public bodies, shared-service centres and IT service teams. Members work together on improving performance by identifying and sharing what works. Membership is open to practitioners anywhere.
What does the network cover?
Best practice in six areas: customer and service experience; people, leadership and culture; operations and process (including Lean, Six Sigma and agile); technology, AI and automation; strategy, performance and execution; and change and transformation. It is not tied to any one method.
How do I become a member?
Join here. Membership is free and takes a few seconds. For organisation membership, contact the council.
What is a founding member?
Anyone who joins in the network’s first months. Founding members get a say in what the network focuses on in its first year.
How do I set up my member profile?
Sign in and open your expertise profile. Add your role, sector, practice areas and what you can help with, so other members can find you.
What are sector groups?
Groups for members in financial services, healthcare, life sciences, shared services and BPO, and IT services. Each has a volunteer lead, quarterly roundtables and its own forum space. You can join more than one, and the main sessions stay cross-sector.
How do network credits work?
You earn credits when another member confirms you helped them, or when your forum answer is chosen as the best one. You can spend them on rewards, some offered by sponsors. Credits have no cash value.
Can I start a chapter where I live?
Yes. Register interest, and once five or more members in your area are on board we’ll help you launch.
How can I contact a council member?
Each member of the council has a LinkedIn profile linked from their entry. You can also send a message through the site and it will reach the council.
Can I host a session or write for the site?
Yes, and we’d welcome it. Get in touch with a short note on your topic and we’ll arrange it with you.
Do you use cookies or tracking?
The site sets only the cookies needed to log in and take part. There’s no advertising or third-party tracking. See the privacy policy for details.