How hard is it to get things done in
your organisation? Are your people relaxed and enjoying the open road or
up to their ankles in complexity and
ambiguity?
Much of an organisations complexity and
ambiguity is self-inflicted.
Organisations who invest in becoming operationally excellent are less complex, insight
rich, more profitable, with happier customers
and lower staff attrition.
A major contributor to unnecessary complexity is the failure to actively manage business processes.
Best managed when part of the mid-level
managers role, developing some simple,
structured, horizontal collaboration practices
will dramatically improve your organisations
agility and overall performance.
It is true that processes are constraints, but
the term constraint is much misunderstood.
Well designed and operationalised processes are constraints that enable repeatable
good practices.
In organisations that actively manage
their processes, they hinder the
“random walks” that people otherwise
need to undertake, in pursuit of the
“how do we do things around here”.
Business processes should and can
be the “how we best do things
around here”. They capture and
propagate the combined wisdom and
knowledge of the organisation so as
to learn and then improve its effectiveness and efficiency, its operational excellence.
If your organisation would like to improve its effectiveness, agility and efficiency than contact us today!
Alex McDonnell is an expert in bringing operational excellence to service and knowledge-work organisations. He is a Certified Lean Master Black Belt with over 30 years experience working with complex organisations to help them improve their effectiveness.
Email: amcdonnell@expertivity.com
Phone: +353 87 223 9096
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