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Sometime back, while working with the Resource Teams in a large Information Technology  client, a dispute arose amongst the resource team leaders, around how well the Project Management Office (PMO)…

Measuring and Improving Service Productivity There’s a generally held view in the research literature that improving service productivity is a challenging if not elusive goal, in the main due to…

There’s been a lot of feedback on my earlier post on Ryanair supporting the post but also pointing out the great things that Ryanair has achieved for society such as…

McLaw & Associates and Xpertivity Limited were both founded by Alex McDonnell and Paula Lawton. Paula and Alex have now brought both companies together under the Xpertivity brand with the…

The Machine That Changed the World At the risk of being branded a heretic, I’d like to propose that, in their seminal books on Lean (The Machine that Changed the…

That quote from Albert Einstein has a particular resonance today, given the recent troubles of one of our (Irish) national political parties, Fine Gael and it’s handling of the “Alan…

I work quite a bit with helping senior management teams improve the performance of their organisations and one of the most common issues I come across is the confusion between…

Don’t Improve Your Legacy Business System, Shed It! For over 30 years now I have been engaged by organisations in the service and knowledge-work sectors to help them improve their…

If I hear another commentator, while bemoaning the ills of our country (any country but in my case Ireland), say that “what we need is some joined-up thinking” and say…

The above quote from Peter Senge’s great book “The Fifth Discipline” is one of those profound pieces of wisdom that, even when said out loud,, doesn’t always capture the depth…