Articles

Our CEO Alex McDonnell explains what Lean Enterprise Excellence & Operational Excellence is:     quality management  improvement project  industry experience  depth understanding  black belt  shingo model

I admire John P Kotter, I have been an avid reader of his books and an evangelist for his message about leading change. In his book “Urgency” Kotter says he…

Christian Wittrock from Aarhus University in Denmark wrote an interesting paper* in 2015 tracing Leans roots in Japanese religion and culture. The abstract from his paper states:  “James Womack, Daniel…

Anybody familiar with fractals will know that the answer to the question is “infinite”. Fortunately most teams in service and knowledge work organisations don’t need to calculate the length of…

I work with service and knowledge work organisations and it’s often quite surprising to them how much they can improve performance by just stopping making things worse. Of course, its…

In Ireland, where I come from, we have a tradition of folklore, mystery, tall tales, “sayings” and proverbs that cover every possible life situation, one of which is “whistling past…

Ryanair is Europe’s largest airline and is probably the first modern day organisation to build a successful business model based on despising its customers, its people and its suppliers. It…

R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams…

Diffusion of Innovations In speaking to managers in service and knowledge work organisations, I’m often told that “we already employ industry best practices” but often find that what they really…