Insights
Writing from members and the council on complexity, execution and management in service and knowledge-work organisations.
Covey’s 4DX Framework and Operational Excellence
Operational Excellence (OpEx) and Stephen Covey’s The 4 Disciplines of Execution (4DX) are two frameworks often cited for their effectiveness in achieving long-term objectives. Each has its own set of…
The Case of Reluctant Managers
Background In his seminal book “Management”, published in 1973, Peter Drucker foresaw the challenge of the reluctant manager that is facing today’s organisations and their workforces. In it, he recounts…
Confusing “Getting Things Done” with “Executing Well”
In today’s competitive business landscape, companies are under relentless pressure to deliver results quickly and are often judged by short-term performance goals. Unfortunately, there is a common misconception that an…
The Indispensable Role of the Chief Operating Officer in Driving Operational Excellence
In the increasingly complex landscape of modern business, the role of the Chief Operating Officer (COO) has evolved to become more critical than ever. Often considered the right hand to…
Solving Problems: A Paradigm Shift from Excuses to Excellence
In today’s fast-paced business environment, obstacles and challenges are inevitable. Companies across the board are grappling with complexities and disruptions, and the ability to solve problems efficiently is increasingly becoming…
Why Many Organisations Lack Formal Processes
Processes are to organisations as highways and railroads are to any modern economy. In today’s fast-paced business environment, the importance of formal processes cannot be overstated. Processes serve as the…
The Imperative of Strategy Deployment in Achieving Operational Excellence
Introduction In the ever-evolving business landscape, the importance of a well-articulated strategy cannot be overstated. However, a strategy is only as good as its execution. At Expertivity Technologies, we believe…
How Operational Excellence Empowers People to Make Better Decisions
In today’s fast-paced business environment, the ability to make informed, effective decisions is more crucial than ever. At Expertivity Technologies, we understand that operational excellence is not just a methodology…
SIPOC + CLOU = Game Changer
The combination of Colleague Letters of Understanding (CLOUs) and SIPOCs (Supplier, Input, Process, Output, Customer) can be a powerful approach to improving organizational processes and fostering a culture of clarity,…
Complexity Is Not Doing The Simple Things Well
In a bustling office filled with diligent employees, there was a common nemesis that plagued their daily tasks – a web of tangled ethernet cables. These cables connected the various…