Insights

Our CEO Alex McDonnell explains what Lean Enterprise Excellence & Operational Excellence is:     quality management  improvement project  industry experience  depth understanding  black belt  shingo model

I admire John P Kotter, I have been an avid reader of his books and an evangelist for his message about leading change. In his book “Urgency” Kotter says he…

Christian Wittrock from Aarhus University in Denmark wrote an interesting paper* in 2015 tracing Leans roots in Japanese religion and culture. The abstract from his paper states:  “James Womack, Daniel…

Anybody familiar with fractals will know that the answer to the question is “infinite”. Fortunately most teams in service and knowledge work organisations don’t need to calculate the length of…

I work with service and knowledge work organisations and it’s often quite surprising to them how much they can improve performance by just stopping making things worse. Of course, its…

In Ireland, where I come from, we have a tradition of folklore, mystery, tall tales, “sayings” and proverbs that cover every possible life situation, one of which is “whistling past…

Ryanair is Europe’s largest airline and is probably the first modern day organisation to build a successful business model based on despising its customers, its people and its suppliers. It…

There’s been a lot of feedback on my earlier post on Ryanair supporting the post but also pointing out the great things that Ryanair has achieved for society such as…

McLaw & Associates and Xpertivity Limited were both founded by Alex McDonnell and Paula Lawton. Paula and Alex have now brought both companies together under the Xpertivity brand with the…