Insights

Why is it that many newly appointed Team Leaders and Mid Level Managers receive little formal training in the hard skills of effective and efficient resource management, either before or…

Most Service and Knowledge-Work Organisations are Pre-Lean and by that I mean, the core skills and disciplines of Operations Management, the operations management fundamentals, are weak or absent. This weakness…

Sometime back, while working with the Resource Teams in a large Information Technology  client, a dispute arose amongst the resource team leaders, around how well the Project Management Office (PMO)…

Measuring and Improving Service Productivity There’s a generally held view in the research literature that improving service productivity is a challenging if not elusive goal, in the main due to…

I work quite a bit with helping senior management teams improve the performance of their organisations and one of the most common issues I come across is the confusion between…

Don’t Improve Your Legacy Business System, Shed It! For over 30 years now I have been engaged by organisations in the service and knowledge-work sectors to help them improve their…

If I hear another commentator, while bemoaning the ills of our country (any country but in my case Ireland), say that “what we need is some joined-up thinking” and say…

The above quote from Peter Senge’s great book “The Fifth Discipline” is one of those profound pieces of wisdom that, even when said out loud,, doesn’t always capture the depth…

Our CEO Alex McDonnell explains what Lean Enterprise Excellence & Operational Excellence is:     quality management  improvement project  industry experience  depth understanding  black belt  shingo model

There’s been a lot of feedback on my earlier post on Ryanair supporting the post but also pointing out the great things that Ryanair has achieved for society such as…